Your agreement with EYEWIT
EYEWIT is operated by PRO APP DEV, registered in Ireland under company number 729158. Registered office: Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, T23 AT2P, Ireland. These terms govern access to our contributor service and website. Contact: contact@eyewit.media.
You must have legal capacity to enter this agreement and comply with the laws applicable to you and your content. If you act for an organization, you must be authorized to do so. Read our Privacy Policy and Community Guidelines before using the service.
Commercial transactions require eligible accounts, verified payment and acceptance of the published commercial terms. Sandbox transactions do not grant real media rights or earnings. Live broadcasting is not available.
Accounts and safe use
Provide accurate account information and protect your sign-in credentials. Do not impersonate another person or organization, share access in a way that bypasses controls, or use the service for unlawful purposes. Optional Apple or Google sign-in does not exempt you from these terms.
Your safety comes first. Never approach danger, trespass, obstruct emergency services or put anyone at risk to obtain content or fulfil a request. You can skip any request. An indicated budget or notification is not a guarantee of a purchase.
Your ownership and permission to operate the service
You keep ownership of media you submit. You must own or have the rights and permissions needed to submit it, allow review and offer the selected license. Respect privacy, copyright, confidentiality and any applicable restrictions on recording and publication.
By submitting media, you grant EYEWIT a non-exclusive permission to store it, make technical review and watermarked preview copies, moderate it and show approved previews and descriptions to authorized Newsrooms for the purpose of operating the marketplace. This does not transfer ownership or grant a Newsroom permission to publish an unlicensed preview.
Optional transmission to Hive requires your separate choice for that media. Operational permission lasts only as needed to provide the service and handle applicable rights, disputes and legal obligations, subject to your deletion rights.
Descriptions, review and appeals
Describe what your media shows accurately. Do not present generated, staged or materially manipulated content as an unaltered eyewitness original. State relevant editing, uncertainty and context. File metadata, GPS and an EYEWIT capture badge are evidence to review, not proof of authenticity.
All submissions require review. We may request clarification, reject unsuitable or unlawful content, or restrict access while investigating. Optional AI analysis can assist review; detector scores can be wrong. Rejections can be appealed from My Media with an explanation. Rejected originals are scheduled for deletion after seven days without an appeal, subject to required preservation; submitting an appeal pauses that process.
Prices, licensing and payments
Read the commercial terms for real transactions.
You choose your asking price and the licensing option shown before submission. Price suggestions are optional. The EYEWIT service fee is added to the Newsroom price; the current default is 20%. For example, a €450 contributor price gives a €540 Newsroom price before any applicable taxes: €450 plus a €90 service fee. Confirmed orders retain their agreed amounts.
The standard licensing option is intended to be perpetual and non-exclusive. Exclusive buyout requires a separate acknowledgement and transaction-specific agreement. Selecting an option does not by itself execute a sale or transfer rights.
EYEWIT acts as an intermediary. The commercial terms govern real transactions, including the licence, parties, fees, payment documents and necessary identity disclosures. Uploading, approval or an indicative budget does not guarantee a sale.
Stripe handles payment identity and bank verification. Availability depends on country, currency, account capabilities and payment destination. EYEWIT does not collect identity documents in the app for Stripe verification or promise eligibility or bank-arrival dates.
Private identities and communication
Newsrooms see media-specific contributor aliases. This does not guarantee anonymity: EYEWIT holds account details, and content may identify you. Do not include unnecessary personal contact information in descriptions or conversations.
Keep buyer follow-up communications on EYEWIT. Messages are moderated before delivery. Do not evade moderation or platform fees, harass others, or exchange prohibited contact details to bypass the service. The buyer-message preference controls whether a Newsroom can initiate the permitted follow-up conversation.
Your account identity remains hidden from Newsrooms before a sale, subject to the disclosures explained in the commercial terms. After verified payment, the purchasing Newsroom will receive only the supplier identity and address required for the invoice. You must first review and accept a mandate authorizing EYEWIT to issue the licence invoice in your name. The contributor licence supply and EYEWIT intermediary fee will be identified separately. A licence record will accompany the confirmed sale. These documents may support a Stripe or bank enquiry, but do not guarantee release of funds; additional evidence may be required. Any disclosure legally required before payment will be explained before checkout. This disclosure does not enable payments or replace the final commercial terms. The published commercial terms and your explicit invoicing mandate govern these transactions.
Reports, restrictions and ending your account
Report concerns through in-app EYEWIT Support or contact@eyewit.media. Include the relevant media or conversation reference, without distributing harmful material unnecessarily. We may remove content or suspend access for a breach, safety risk, legal obligation or security incident. Where appropriate, we will explain the reason and allow you to respond.
You can request deletion of your account and associated personal data in account settings or at Delete account. A request is not an immediate confirmation of deletion. We will explain any records that must legally remain. Existing lawful rights and obligations do not disappear merely because an account is closed.
Application license and service limits
We give you a limited, non-exclusive, non-transferable permission to use the EYEWIT application for its intended purposes, subject to these terms and the relevant store’s application license. You must not compromise the service, scrape private records, bypass access controls or claim ownership of EYEWIT branding.
Service availability, verification and information can be imperfect. Keep your own copy of valuable originals. Nothing in these terms excludes rights, remedies or liability that cannot lawfully be excluded. We do not claim that a review decision guarantees the truth, legality or commercial value of a media.
Changes and applicable law
Material changes will be presented with an updated version and, where required, renewed acceptance. New fees do not change already-confirmed order amounts. Optional data processing has separate permissions.
These terms are governed by Irish law, without depriving you of mandatory protections that apply in your country. Nothing restricts your right to contact a competent regulator or bring a claim before a court available to you under applicable law.